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Airport Operations Manager

2 months ago


Kewdale, Western Australia dnata Full time

About dnata

Cabin Services Australia is a leading provider of cabin cleaning and ancillary services to the aviation industry in Australia. As a trusted partner, we prioritize the passenger experience, delivering on-time servicing at the highest standard. Our collaborative approach fosters a productive environment, where mutual respect and effective communication drive optimal quality outcomes.

Job Summary

We are seeking a highly skilled and experienced Station Manager to join our team on a full-time basis. Reporting to the Head of Operations, you will be responsible for overseeing the port, ensuring all areas operate successfully, and meeting team goals and objectives while maintaining key stakeholder relationships.

Key Responsibilities

  • Team Leadership
    • Lead, manage, and develop team members, providing coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence.
  • Operational Management
    • Monitor business processes and standard operating procedures to ensure compliance with industry standards, legislation, and company policies.
    • Plan and resource the operation to deliver optimal efficiencies.
    • Ensure the team delivers quality, on-time service.
    • Ensure the safe and secure operation of all equipment.
  • Customer and Stakeholder Management
    • Liaise with airline contacts and customers, proactively managing operational issues.
  • Culture and Development
    • Drive a culture of complete accountability, fairness, and zero tolerance for bullying, harassment, and discrimination across all facets of the operation.
    • Conduct staff training, including induction, WHS training, and staff appraisals at regular intervals.
    • Coach and develop direct reports, actively managing their performance.
  • Compliance and Governance
    • Ensure staff adherence to company policies, client, and regulatory procedures and policies.
    • Handle escalated staff grievances and investigations.
  • Recognition and Rewards
    • Recognize and reward the team for good performance, including facilitating team events.

Requirements

  • Previous aviation/airport management experience.
  • A proactive leader who can demonstrate problem-solving, decision-making, and effective leadership skills.
  • Results-oriented with excellent communication, presentation, and written skills.
  • Strong leadership qualities and the ability to plan, organize, execute, and deliver KPIs.
  • The ability to obtain an ASIC and Airside Driver's License.