Customer Service Scheduling Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeScheduler Full time $62,000 - $77,000

Job Title: Scheduler

Job Description

We are seeking an experienced Scheduler to join our team in a dynamic office environment. The successful candidate will play a vital role in helping families receive the care and support services they need.

The Scheduler will be responsible for coordinating the delivery of services using a team of qualified Home Care Workers. This includes being the point of contact for Home Care Workers, Case Managers, and Customers, ensuring our aged care/NDIS customers receive the right care at the right time.

About Us:

Our organization provides in-home aged care and disability support services, supporting people to live independently. With years of experience, we have been supporting older people and those living with disability to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate, and experienced team makes this possible.

Duties and Responsibilities Include:

  • Developing and managing customer service schedules, including service planning, confirmation, and short notice placements and cancellations in accordance with day-to-day rostering requirements.
  • Preparing and transmitting schedules for customer services to Home Care Workers, including accurate support information to ensure that the staff can perform their role accordingly.
  • Arranging replacement staff to cover planned or unplanned absences and shift changes.
  • Ensuring the accurate entry of shifts, leave, and mileage into the rostering tool.
  • Monitoring the implementation of individualized plans for customers.
  • Verifying allocation of Home Care Workers against customer service schedules to ensure timesheet data is processed in a timely manner.
  • Maintaining and updating data in company information systems.
  • Meeting specified standards for the delivery of quality in-home care and support services.
  • Performing high-quality administrative duties in a high-volume environment.
  • Performing other duties consistent with the position.

About You:

To be successful in this role, you will need:

  • Minimum 1 year's recent experience in a scheduling role within Community Care.
  • An understanding of the NDIS and the Aged Care sector.
  • Ability to think in a fast-paced environment.
  • Ability to work with customers who have diagnoses that may affect behavioral patterns/sound resilience.
  • Ability to work with customers and staff with English as a second language.
  • Strong interpersonal, communications, and negotiations skills.
  • Ability to build and develop strong relationships.
  • Effective decision-making skills.
  • High level of attention to detail and accuracy.
  • Effective organizational and planning skills.
  • Highly proficient computer skills, including Microsoft Office.

What We Offer:

  • Opportunity to work with a supportive and experienced team.
  • Chance to make a difference in the lives of our customers.
  • Professional development opportunities.
  • Competitive salary and benefits package.

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