Customer Success Leader

1 week ago

Canberra, ACT, Australia Cisco Full time
About the Role:

As a Customer Success Manager at Cisco, you will play a vital role in helping our customers maximize the value of their technology investments. Your responsibilities will include driving software utilization and value realization, leading to customer renewals and business growth. You will be the primary point of contact for customers, guiding them through software adoption and ensuring they achieve their business and technical goals with Cisco technologies.

Your Key Responsibilities:
  • Drive software utilization and value realization to increase customer renewals and business growth.
  • Proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding.
  • Build strong relationships with customer partners to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

About You:
  • 7+ years experience in the technology industry
  • Advanced understanding of IT/Infrastructure & Software
  • Confirmed ability to drive continuous software value through use cases
  • Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function
  • Have NV1 or NV2 clearance (preferred) for consulting with our customers

What We Offer:
  • A collaborative environment with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners.
  • The opportunity to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.
  • A dynamic and innovative environment that values simplicity and customer centricity, focusing on value creation for customers across the whole portfolio of products, software, and services.

Why Join Us:

Cisco's Customer Experience (CX) team is reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers maximize the value of their Cisco technology investments, and your role will be crucial in fostering deep trust and building lasting relationships with our customers.

  • Customer Success Strategist

    2 months ago

    Canberra, ACT, Australia Teradata Full time

    About the RoleAs a Customer Success Manager at Teradata, you will play a critical role in driving business growth and customer value realization through strategic customer-facing initiatives.Key ResponsibilitiesDevelop and Execute Customer Success Plans: Create and implement tailored success plans to drive customer adoption, retention, and growth.Build and...

  • Customer Success Strategist

    3 weeks ago

    Canberra, ACT, Australia Cisco Full time

    About the RoleCisco is seeking a highly skilled Customer Success Manager to join our team. As a key player in our Customer Experience (CX) Operating Model, you will be responsible for driving software utilization and value realization for our customers.Key ResponsibilitiesDevelop and implement Technical Adoption Plans to drive software outcomes and optimize...

  • Customer Success Manager

    3 weeks ago

    Canberra, ACT, Australia Teradata Full time

    Customer Success Manager Location: Canberra ACT, Australia Requisition Number: 218093 External Description: What You'll Do The Customer Success Manager (CSM) is a strategic customer-facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success...

  • Customer Success Manager

    3 weeks ago

    Canberra, ACT, Australia Teradata Full time

    Job Title: Customer Success ManagerAt Teradata, we're seeking a Customer Success Manager to join our team. As a key member of our customer-facing organization, you'll be responsible for driving business growth, customer value, and satisfaction across our assigned accounts.Key Responsibilities:Develop and execute strategic customer success plans to drive...

  • Customer Success Liaison

    4 days ago

    Canberra, ACT, Australia Teradata Full time

    Job OverviewAt Teradata, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our organization, you'll play a pivotal role in driving customer growth, satisfaction, and retention.Key ResponsibilitiesDevelop and execute tailored success plans to drive customer adoption and value realization of Teradata technologies.Foster...

  • Customer Success Manager

    4 weeks ago

    Canberra, ACT, Australia Teradata Full time

    Unlock Customer Success with TeradataAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our customer-facing team, you will be responsible for driving customer value realization and adoption of our data and analytics solutions.Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    1 month ago

    Canberra, ACT, Australia Teradata Full time

    Unlock Customer Success with TeradataAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our customer-facing team, you will be responsible for driving customer value realization and adoption of our data and analytics solutions.Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    3 weeks ago

    Canberra, ACT, Australia Teradata Full time

    Customer Success ManagerKey ResponsibilitiesThe Customer Success Manager is a strategic customer-facing position focused on increasing adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for...

  • Customer Success Lead

    2 weeks ago

    Canberra, ACT, Australia Cisco Full time

    About the RoleAs a Customer Success Manager at Cisco, you will play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your...

  • Customer Success Advocate

    3 weeks ago

    Canberra, ACT, Australia Teradata Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our customer success team, you will be responsible for driving customer adoption and value realization of our data analytics solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive business growth, customer...

  • Customer Success Manager

    4 weeks ago

    Canberra, ACT, Australia Cisco Full time

    Customer Success ManagerAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Cisco. As a key member of our Customer Experience (CX) team, you will play a critical role in helping our customers successfully adopt and use our technologies, driving value realization and growth.Key ResponsibilitiesDrive software utilization...

  • Customer Success Manager

    1 month ago

    Canberra, ACT, Australia Cisco Full time

    Customer Success ManagerAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Cisco. As a key member of our Customer Experience (CX) team, you will play a critical role in helping our customers successfully adopt and use our technologies, driving value realization and growth.Key ResponsibilitiesDrive software utilization...

  • Customer Success Manager

    1 month ago

    Canberra, ACT, Australia Cisco Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Cisco. As a key player in our Customer Experience (CX) team, you'll play a crucial role in helping our customers successfully adopt and use our technologies, driving value realization and growth.Key ResponsibilitiesDrive software utilization and value realization,...

  • Customer Success Manager

    2 weeks ago

    Canberra, ACT, Australia Cisco Full time

    What You'll DoAs a Customer Success Manager at Cisco, you will play a crucial role in helping our customers successfully adopt and use our technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your...

  • Customer Success Manager

    2 months ago

    Canberra, ACT, Australia Teradata Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our customer-facing team, you will be responsible for driving customer value realization and adoption of our technologies.Key ResponsibilitiesDevelop and execute customer success plans to drive business growth, customer satisfaction, and...

  • Customer Success Manager

    4 weeks ago

    Canberra, ACT, Australia Teradata Full time

    Unlock Customer Success with TeradataAs a Customer Success Manager at Teradata, you will play a pivotal role in driving customer value realization and adoption of our cutting-edge data and analytics technologies. This strategic customer-facing position requires a unique blend of technical expertise, business acumen, and exceptional communication skills.Key...

  • Customer Success Professional

    1 month ago

    Canberra, ACT, Australia Teradata Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our customer-facing team, you will be responsible for driving customer value realization and adoption of our data analytics solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive business growth, customer...

  • Customer Success Strategist

    3 weeks ago

    Canberra, ACT, Australia Cisco Full time

    We're enhancing our customer engagement model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you'll focus on value creation for customers across our portfolio of products, software, and services.**Your Role**You'll be the primary point of contact for customers, guiding them through software adoption and...

  • Customer Success Business Partner

    1 week ago

    Canberra, ACT, Australia Teradata Full time

    Customer Success Business PartnerAbout the RoleThe Customer Success Business Partner is a key role responsible for driving business growth and customer value realization through strategic customer engagement and advocacy. This position requires a strong understanding of customer needs and the ability to develop and execute tailored success plans that meet...

  • Customer Success Business Partner

    4 days ago

    Canberra, ACT, Australia Cisco Full time

    Drive Customer Success with CiscoWe're enhancing our customer engagement model to deliver more personalized, proactive, and predictive interactions. As a Customer Success Manager, you'll play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Your ResponsibilitiesProactively handle...