Customer Success Manager

2 weeks ago

Canberra, ACT, Australia Teradata Full time
Unlock Customer Success with Teradata

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our customer-facing team, you will be responsible for driving customer value realization and adoption of our data and analytics solutions.

Key Responsibilities

  • Develop and execute customer success plans to drive business growth, customer satisfaction, and retention.
  • Build and maintain strong relationships with customers, including executive-level stakeholders.
  • Partner with internal teams to deliver successful customer outcomes and identify upselling and expansion opportunities.
  • Educate customers on how to leverage Teradata solutions to solve their most pressing business challenges.
  • Own the Net Promoter Score Survey and CSAT process to ensure customer feedback and follow-up on detractors.

What We're Looking For

We're seeking a skilled communicator with a strong analytical and problem-solving mindset. You should have a keen interest in data and analytics technologies and experience in promoting analytic solutions for large enterprises. A background in cloud technologies such as AWS, Azure, and Google Cloud is also a plus.

Why Join Teradata?

We prioritize a people-first culture, embracing flexibility, well-being, and diversity, equity, and inclusion. Our commitment to these values drives our success and creates a work environment that celebrates individuality and fosters growth.

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