Broker Support Manager

1 month ago

Melbourne, Victoria, Australia Ray White and Loan Market Full time
About the Role

We are seeking a highly skilled and motivated Broker Support Manager to join our team at Ray White and Loan Market. As a key member of our sales team, you will be responsible for providing exceptional support to our brokers, ensuring they have the tools and resources they need to succeed.

Key Responsibilities
  • Engage and build relationships with brokers, lender partners, and internal stakeholders.
  • Assist brokers in optimizing their use of MyCRM technology to increase productivity and retention.
  • Ensure brokers and their businesses remain compliant with regulatory requirements.
  • Complete administrative tasks to support the State Director and Sales team.
  • Manage the State-based calendar of events to drive engagement and attendance at networking events, training sessions, and conferences.
  • Provide exceptional customer service and resolve issues in a timely manner.
  • Liaise with internal and external stakeholders to communicate important information and escalate any issues as needed.
Requirements
  • Minimum 2 years of experience in a Contact Centre/Customer Service or internal sales role.
  • Exceptional organizational and time management skills, with a tech-savvy approach.
  • A positive, eager-to-achieve attitude.
  • Excellent communication skills, both written and verbal.
  • Ability to think critically and exhibit self-leadership.
  • Capable of managing and prioritizing tasks, with strong attention to detail.
  • Thrives in a fast-paced environment.
  • Strong analytical and problem-solving capabilities.
  • Ability to operate and succeed in an agile environment, working cross-functionally to deliver effective outcomes for customers.
  • Exposure to lending technology platforms or equivalent software packages.
  • Great customer service skills, with a solution-based approach.
  • A self-motivated individual with a desire to improve and evolve in a changing environment.

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