Customer Service Ambassador

1 day ago


Robina, Queensland, Australia RACQ Full time
About RACQ

RACQ is a leading provider of financial services and membership benefits to Queenslanders. With a strong commitment to community and sustainability, we offer a dynamic work environment that prioritizes employee wellbeing and development.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Consultant. This role will involve delivering exceptional service experiences for our members through tailored solutions across various assistance, insurance, and banking products and services.

Key Responsibilities
  • Create personalized customer experiences that meet the unique needs of our members
  • Develop and maintain in-depth knowledge of our products and services to provide accurate information and guidance
  • Foster strong relationships with colleagues and stakeholders to ensure seamless service delivery
Requirements

To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also have a strong customer service focus, with a desire to help others and build meaningful relationships.

Benefits
  • A competitive salary of $33.40 + Super + Penalty Rates
  • Full-time employment with 37.5 hours per week
  • Monday – Friday, 8:30am – 4:30pm schedule

As a valued member of the RACQ team, you will enjoy a range of benefits designed to enrich your work life, home life, and the community you live in. These include:

  • Financial benefits and discounts on a range of banking, assistance, and insurance products
  • Paid volunteer leave, payroll giving, and volunteering opportunities for community events
  • Flexible working arrangements, parental leave, purchased leave, cultural observance leave, and personal leave for wellbeing
  • Discounts on health programs and access to wellbeing initiatives, including annual flu vaccinations and corporate health insurance
  • Investment in your development through in-house training programs and an extensive digital learning platform


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