Wireless Transport Expert

5 days ago

North Sydney Council, Australia beBeeTelecommunications Full time $120,000 - $160,000
Technical Support Lead

As a Technical Support Lead, you will play a vital role in ensuring the smooth operation of our wireless transport networks. We are seeking an experienced professional to join our team and help us deliver exceptional service to our customers.

Key Responsibilities:
  • Provide technical support to field and customer teams during Microwave Installation & commissioning and Cell site routers.
  • Coordinate with vendors and operation management and perform appropriate analysis of microwave projects.
  • Conduct Software Upgrades on Microwave Network Elements and Network Management System's in customer network.
  • Monitor and Service Microwave, Cellsite Router and Network Management systems
  • Diagnose and come up with Root Cause Analysis and Break fix solutions for trouble tickets by actively troubleshooting the equipment
  • Run tests, complete reports and update existing systems
  • Conduct fault diagnosis, repair, resolve or replace faulty equipment
  • Conduct Performance Analysis of MW elements in the network to ensure the network is maintained with at most quality
  • Coordinate with customer design teams to complete link designs, detailed designs and assist team lead in preparing design packs
  • Coordinate with customer provisioning teams to ensure configuration on Microwave elements are provisioned as per configuration standards defined.
  • Assist customers to ensure technical efficiencies are in place in microwave program
  • Lead other engineers locally in Australia and offshore as part of day to day activities and development programs
  • Administer and conduct training programs for internal/external customer.
  • Train to be part of next level Technical Leadership team and potentially Customer Support Head for APEI
Requirements:
  • Bachelor's degree in telecom engineering or related
  • Natural Leader, ability to take next level leadership role in near and long term future
  • 10+ years of telecom engineering experience with 7+ years of network management system working experience
  • Strong understanding of the various manufacturing technologies and techniques employed in microwave
  • Working knowledge of electromagnetics, Cellsite Routers antennas and microwave design
  • Hands on experience with tools, test equipment, and hardware installation, commissioning and troubleshooting
  • Experience with microwave design software is a plus (pathloss, Atoll, etc)
  • Experience coordinating engineering program management activities is a plus
  • Ability to multitask and liaise with professionals in different fields.
  • Work flexibility of night time shift and travel

At our organization, we offer a competitive compensation package and opportunities for professional growth and development.

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