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Retail Store Deployment Specialist

2 months ago

Melbourne, Victoria, Australia Green Light Full time

Job Summary:

Green Light is seeking a highly skilled Retail Store Deployment Specialist to join our team. As a key member of our IT services business, you will play a critical role in supporting our field team engineers who are responsible for installing IT devices within our store locations across Australia.

Key Responsibilities:

  • Provide remote technical support and guidance to field engineers during the installation of IT devices.
  • Troubleshoot and resolve any issues that arise during the deployment/installation process.
  • Remotely monitor the deployment/installation process and ensure all IT devices are installed correctly and functioning as described.
  • Act as a liaison for the production transition of IT services and devices deployed/installed by the Project Team into the BAU Teams and associated vendors.
  • Liaise with key stakeholders, including store managers, IT teams, vendors, and external partners, to ensure the successful resolution of issues that arise during the deployment/installation process.

Requirements:

  • Extensive experience working in a similar role as Retail Store Deployment Engineer or Deployment Engineer or IT Engineer.
  • Must be willing to work after hours across 5 days per week.
  • You will have some experience with Retail technology support (e.g. retail POS or and another other retail infrastructure).
  • Strong problem-solving skills with the ability to manage multiple priority tasks simultaneously.
  • Excellent communication skills and ability to deal with a range of stakeholders from technical to non-technical.
  • Good background experience working on IT systems, hardware, software, and networking concepts.
  • Excellent time management skills.
  • Good attitude to get the job completed