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Customer Support Specialist

2 weeks ago

Darwin, Northern Territory, Australia beBeeCustomerSupport Full time $55,000 - $87,000
About the Role

We are seeking a skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our customers.

As a Customer Support Specialist, you will be the primary point of contact for customers with inquiries, concerns, or issues related to our products and services.

You will be required to handle customer interactions in a professional and courteous manner, resolving issues efficiently and effectively.

Your goal will be to build strong relationships with customers, understand their needs, and provide solutions that meet their expectations.

This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and wants to make a positive impact on our customers' lives.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Build strong relationships with customers and understand their needs
  • Provide solutions that meet customer expectations and exceed their satisfaction
  • Collaborate with internal teams to resolve complex customer issues
Requirements
  • Proven experience in customer-facing roles, preferably in a banking or financial services industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Knowledge of banking and financial services products and processes
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in customers' lives

We are committed to diversity and inclusion and encourage applications from candidates from diverse backgrounds. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.