Service Improvement Professional

2 days ago

Melbourne, Victoria, Australia beBeeImprovement Full time $125,730 - $139,974

About Us

We are a leading not-for-profit housing provider dedicated to creating inclusive communities.

Our goal is to deliver safe and affordable homes for everyone. We have a Five-Year Strategic Plan that prioritises people, aims to deliver social impact, sustainable growth, and empowered teams.

About the Role

As our Service Improvement Manager, you will lead a specialist team to drive continuous improvement, quality, compliance, and safeguarding across customer services.

This pivotal role strengthens service quality, risk management, and resident outcomes across our portfolio of social, affordable, market housing, and Specialist Disability Accommodation.

Your Key Responsibilities

  • Ensure compliance, risk management, and quality assurance across service delivery
  • Drive continuous improvement initiatives that align with organisational strategy
  • Develop and manage effective partnerships with government agencies, support providers, and stakeholders to enhance outcomes for residents

About You

To be successful in this role, you will have:

  • Relevant tertiary qualifications in business, compliance, quality assurance, or a related field
  • Proven leadership experience in social housing, community services, or a transferable sector
  • Strong communication, influence, and relationship-building skills
  • Experience in risk management, compliance, and safeguarding practices
  • Ability to lead teams, manage multiple priorities, and deliver high-quality outcomes

Our Values

Everything we do is guided by our shared values:

  • Putting people first - we listen, respect, and respond to our communities
  • Working together - collaboration helps us achieve better outcomes
  • Doing the right thing - we act with integrity and accountability
  • Acting boldly - we innovate to address current housing challenges

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