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Customer Experience Specialist
2 months ago
Xero is a leading cloud-based accounting platform that empowers small businesses and their advisors to grow and thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them to get the most out of our platform.
Key Responsibilities- Customer Support
- Provide timely and accurate support to customers via phone, email, and chat, resolving their queries and issues efficiently.
- Escalate complex issues to senior team members or subject matter experts as needed.
- Account Management
- Build and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Process Improvement
- Identify opportunities to improve customer support processes and procedures.
- Develop and implement process improvements to enhance customer satisfaction and efficiency.
- Experience
- Previous experience in a customer-facing role, preferably in a technical or accounting environment.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Education
- Degree in Accounting, Business, or a related field.
Xero offers a dynamic and supportive work environment, with opportunities for professional growth and development. We provide a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
