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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Experience Specialist to join our dynamic Retail team in the Melbourne office. This role is perfect for someone looking to step into the insurance industry while providing exceptional customer service.
Key Responsibilities- Develop and maintain business relationships with new and existing clients, third parties, and insurers.
- Manage a healthy volume of incoming calls and emails, ensuring compliance with service level agreements.
- Identify insurable risks and work alongside colleagues to design and negotiate appropriate insurance solutions for clients.
- Promote Willis Towers Watson's brand within the insurance industry, both locally and nationally.
- Experience as a Customer Experience Specialist or Account Broker within the insurance or insurance broking industry, or strong customer service skills gained from a call center or similar environment.
- Proven ability to understand and meet client needs.
- Tier 2 qualification (or a willingness to work towards it), and Tier 1 (insurance broking) qualification is highly regarded but not required.
- Reasonable level of competency in Word and Excel, and knowledge of PowerPoint.
- Strong oral and written communication skills, whether communicating one-on-one or to a group.
- Ability to prioritize, supported by excellent organization and time management skills, to keep ahead of a high-volume portfolio.
- Professional, reliable, and able to work autonomously with minimal guidance.
- Thrives in a team-oriented environment and is always willing to help colleagues and peers in times of need.
- Drive, ambition, and focus on excellence.
- Enjoy a great work-life balance, which embraces a well-supported hybrid working environment.
- We provide a competitive benefits package, including an annual bonus, company-paid salary continuance insurance, life and TPD insurance, hybrid working, and networks (Gender, Wellbeing, Pride).
- Career growth opportunities and development programs.
We believe that a culture of inclusion and diversity is critical to our business. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, and sexual orientation.
We welcome applications from people from all backgrounds.
