Customer Experience Specialist

4 days ago

Melbourne, Victoria, Australia inchcape Full time
About the Role

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Bravoauto, a leading automotive retailer. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences throughout the sales process.

Key Responsibilities
  • Customer Engagement: Build strong relationships with customers, understand their needs, and provide personalized solutions to meet their expectations.
  • Sales and Service: Work closely with customers to understand their needs, provide product information, and facilitate test drives and vehicle handovers.
  • Account Management: Maintain regular contact with customers to ensure their satisfaction and provide ongoing support.
  • Team Collaboration: Work closely with colleagues to achieve sales targets and provide exceptional customer service.
Requirements
  • Previous Experience: Proven experience in a retail environment with face-to-face and online customer service.
  • Sales and Service Skills: Ability to maintain high standards, focusing on customer satisfaction, attention to detail, and professionalism.
  • Communication Skills: Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Valid Driver's License: A valid driver's license is required for this role.
What We Offer
  • Employee Benefits: Access to our employee benefits program, including a company car rental program and discounts on vehicle purchases.
  • Training and Development: Comprehensive and ongoing training to support you in all aspects of your role.
  • Career Opportunities: Career and development opportunities that provide a sense of purpose and direction.
  • Team Environment: A supportive team environment that fosters a positive and collaborative culture.
About Inchcape

Bravoauto is part of the global automotive and logistics group, Inchcape, employing over 1,400 team members across Australia and New Zealand. We are a diverse portfolio spanning distribution, retailing, and logistics.

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