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Operations Director

2 months ago

Brisbane, Queensland, Australia BGIS Global Integrated Solutions Canada Full time
About the Role

**Job Summary:**

We are seeking a highly skilled and experienced Operations Director to join our team at BGIS Global Integrated Solutions Canada. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient delivery of services throughout our allocated regional states.

Key Responsibilities

  • Operational Management: Accountable for the day-to-day management and operational delivery of services throughout the allocated regional states.
  • Contract Interface: Act as the primary contract interface with clients, ensuring the delivery and performance of all operational services within the region.
  • Stakeholder Management: Build and maintain strong, collaborative relationships with key stakeholders, ensuring seamless communication and knowledge transfer.
  • Leadership: Provide proactive and effective leadership to all site staff, fostering a cohesive and positive working environment.
  • Continuous Improvement: Identify and implement continuous improvements across all operations within the region.
  • Financial Planning: Lead and manage all monthly, quarterly, and annual financial planning, performance management, risk management, benchmarking, and reporting activities.
  • Asset Management: Support the Account Director in driving progress against the annual Asset Management Strategy and Asset Management Plan.
  • Communication: Facilitate close communication across the regions, sharing best practices, innovations, and achievements across the portfolio.
  • Escalation Point: Serve as the primary point of escalation for regional stakeholders and enable client escalation of matters for clients as required.
  • Business Support: Participate in cross-functional business support unit meetings and forums to ensure alignment and collaboration across the organization.

Qualifications & Experience

**Essential Qualifications:**

  • Formal tertiary qualifications such as a bachelor's degree or master's in Property, Commerce, Business, or a similar discipline.
  • Industry-recognized course in Building/Facilities Management or related discipline (TAFE, Tertiary, or Property Council).
  • Training in current OH&S and QA and environmental legislations and systems.
  • Facilities Maintenance Management, Project Management, and/or Property Management qualifications.

**Knowledge & Experience:**

  • Proven ability in working within an integrated services and property model delivering Property Management, Facilities Management, Project Management, and Financial Management Services.
  • Strong business acumen with demonstrated business planning and high-level financial knowledge and skills.
  • Extensive experience in relationship management with external clients and contractors, with strong diplomacy and contract management skills focused on identifying and building key client relationships.
  • Demonstrated understanding of current technical legislation related to the delivery of Facilities Maintenance Management.
  • Significant experience in a property or corporate real estate environment or at a senior level in a similarly complex industry.
  • Hands-on management experience of medium to large contract teams.
  • Demonstrated experience in managing/supervising the delivery of subcontractors.
  • Proven capability of working within environments using QA, OH&S, and environmental systems.
  • Ability to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.
  • Proficient in desktop applications such as Word, Excel, and Outlook.
  • Knowledge and experience in the use of Computerised Maintenance Management Systems (CMMS).