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Customer Payments Specialist
2 weeks ago
We are seeking a Payments Resolution Specialist to join our customer payments team.
This role involves resolving customer inquiries and negotiating payment plans in a fast-paced environment.
You will be responsible for managing queues, interpreting reports, and making data-driven decisions to maintain collection activity and manage daily workload.
In addition, you will proactively manage a high volume of inbound and outbound collection calls and assess customer files to administer collection solutions.
The ideal candidate will have 1-2 years' experience in a similar collections role and possess strong organisational and time management abilities with excellent verbal and written communication skills.
They will also be proficient and comfortable with technology and demonstrate a sense of urgency with excellent attention to detail.
We offer a supportive work environment that promotes learning and growth, including flexible leave options, community grants, matched payroll giving, and employee volunteering leave.
We strive to provide a diverse and inclusive work environment, valuing unique experiences and ideas.
