Optical Assistant and Client Liaison

5 days ago


Ringwood North, Victoria, Australia ProVision Full time
Job Overview

We are seeking an exceptional Optical Assistant and Client Liaison to join our ProVision team. As a key member of our optometry practice, you will provide excellent customer service and administration while combining optical knowledge with a friendly, patient-centered approach.

About the Role

This role is ideal for a detail-oriented professional who possesses exceptional phone manners and a passion for eyewear and helping people. You will be responsible for greeting and welcoming clients in a friendly and professional manner, scheduling appointments, processing payments, and providing basic information about eye health and vision correction.

Key Responsibilities:
  • Greet and welcome clients in a friendly and professional manner, both in-person and on the phone.
  • Schedule appointments and manage the front desk calendar.
  • Process payments, insurance claims, and other financial transactions.
  • Assist clients with frame selection, measurements, and minor adjustments.
  • Maintain a neat and organized reception area.
  • Provide basic information about eye health and vision correction.
Requirements and Qualifications

We are looking for an individual who possesses strong customer service skills, excellent verbal and written communication skills, and a basic understanding of eye health and vision correction. Experience in frame selection, adjustments, and repairs is also desirable.

Benefits

We offer a competitive salary of $40,000 - $50,000 per year, as well as employee perks for both you and your family, including no late nights or Sundays, shorter Saturday hours, and daily perks/allowance for team members.

Our Culture

At ProVision, we emphasize effective communication, teamwork, and delivering the best possible care to our patients. If you are passionate about delivering exceptional service and have a passion for eyewear and helping people, we would love to hear from you.


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