Optical Assistant

1 week ago


Ringwood North, Victoria, Australia ProVision Full time

Role Summary

An Optical Receptionist/Assistant is a key member of our optometry practice, providing excellent customer service and administration. This role combines optical knowledge with a friendly, patient-centered approach to ensure our clients receive the best possible care and eyewear solutions.

Key Responsibilities:

  • Greet and welcome clients in a friendly and professional manner, both in-person and on the phone
  • Schedule appointments and manage the front desk calendar
  • Process payments, insurance claims, and other financial transactions
  • Assist clients with frame selection, measurements, and minor adjustments
  • Maintain a neat and organized reception area
  • Provide basic information about eye health and vision correction

Requirements:

  • Strong customer service skills with the ability to build rapport with clients
  • Excellent verbal and written communication skills, with a focus on phone etiquette
  • Knowledge of frame styles, lens options, and current eyewear trends
  • Experience in frame selection, adjustments, and repairs
  • Basic understanding of eye health and vision correction
  • Ability to explain technical information in an easy-to-understand manner

Why Choose Us?

  • No late nights or Sundays, allowing for work-life balance
  • Shorter Saturday hours, so you can enjoy your weekends
  • Employee perks for both you and your family
  • Daily perks/allowance for team members to show our appreciation

Practice Culture:

  • Emphasis on effective communication to ensure clarity and understanding among all team members
  • A team player who thrives in a collaborative environment
  • Passionate about delivering the best possible care to our patients, ensuring their satisfaction and well-being

About Us:

ProVision is a leading optometry practice dedicated to providing exceptional eye care and eyewear solutions to our community.


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