Technical Support Specialist for Global Customer Experience

5 days ago

Sydney, New South Wales, Australia Microsoft Full time

Job Overview

We are seeking a skilled Technical Support Specialist to join our Digital Transformation Platform group, where you will play a critical role in delivering world-class support for our global customers on their digital transformation journey.

Key Responsibilities:

  • Provide technical assistance and resolve complex customer issues related to data analytics, artificial intelligence, IoT, business intelligence, Power BI, SQL, Dynamics 365, and Power Platform.
  • Collaborate with cross-functional teams to identify and resolve technical issues, and develop solutions to meet customer needs.
  • Attend readiness trainings and non-technical trainings to stay up-to-date on support topics and improve product knowledge.
  • Contribute to product/process improvement by providing feedback to senior engineers or technical advisors, identifying potential defects, and escalating them for resolution.

Requirements:

  • 5+ years of technical support, consulting, or IT experience, or a Bachelor's degree in Computer Science, Information Technology, or a related field, plus 3+ years of relevant experience.
  • Microsoft Dynamics 365 CE experience is required.
  • Familiarity with other Microsoft stack technologies, such as SQL Server, IIS, ADFS, Exchange, and Visual Studio, is desirable.
  • English language proficiency: fluent reading, writing, and speaking skills are essential.

Benefits and Perks:

  • Industry-leading healthcare benefits.
  • Educational resources and discounts on products and services.
  • Maternity and paternity leave.
  • Generous time away and giving programs.
  • Opportunities to network and connect.

Compensation and Benefits:

This full-time position offers an estimated annual salary of $120,000-$180,000, depending on location and experience. Additional benefits include a comprehensive health insurance package, retirement savings plan, and generous paid time off.

About Microsoft:

Microsoft is a leading technology company that empowers every person and organization on the planet to achieve more. Our mission is to create a culture of inclusion where everyone can thrive at work and beyond. As an employee, you'll be part of a diverse and dynamic team that shares a growth mindset, innovates to empower others, and collaborates to realize our shared goals.

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