Concession Manager
3 weeks ago
We are seeking a highly motivated and experienced Concession Manager to lead our team at Sportscraft, SABA & JAG Womenswear & Menswear David Jones Doncaster Store.
As a key member of our APG & Co. Concession team, you will be responsible for driving sales across all brands and concession pads, fostering a performance-driven culture through inspirational leadership, and delivering exceptional customer experiences through knowledgeable and brand-aligned teams.
Key Responsibilities:
- Drive sales across all brands and concession pads.
- Drive the team to meet KPIs and sales targets.
- Foster a performance-driven culture through inspirational leadership.
- Conduct consistent performance conversations to coach and develop team members.
- Deliver exceptional customer experiences through knowledgeable and brand-aligned teams.
- Promptly resolve customer queries and complaints.
- Ensure all concession pads are presented and merchandised according to brand standards.
- Monitor top sellers and manage stock levels.
- Manage labour and rostering according to peak trade periods and within budget.
- Implement new business initiatives efficiently and positively.
- Establish and maintain strong working relationships with David Jones store and floor management teams.
We are looking for a motivated and enthusiastic individual with at least 2 years' retail management experience in a high-end or premium retail environment. You should have a proven ability to create a dynamic team environment and achieve sales and KPI targets.
Key Requirements:
- At least 2 years' retail management experience in a high-end or premium retail environment.
- A motivated and enthusiastic individual with the proven ability to create a dynamic team environment and achieve sales and KPI targets.
- Results driven with strong analytical, strategic, and problem-solving skills.
- Strong interpersonal and communication skills both written and verbal.
- The ability to prioritise tasks and expectations.
- A true passion for retail fashion and a strong sense of personal style and presentation.
- Flexible and innovative approach in reacting to changing work requirements.
- Proven management and operational leadership with a strong emphasis on interpersonal skills including coaching and developing team members.
As part of the APG family, you'll enjoy plenty of exciting rewards and benefits, including:
- 50% discount on all brands.
- 20% discount on David Jones products.
- Up to $3000 clothing allowance per year.
- Monthly & seasonal bonus potential.
- An Employee Assistance Program for you and your family.
- Paid Parental Leave.
- Recognition and Service awards.
- Employee Referral Program.
- APG Academy – a structured training and development program to grow your career.
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