Senior Identity Access Management Professional

1 week ago

Melbourne, Victoria, Australia beBeeIdentity Full time $140,000 - $180,000
Job Title: Service Delivery ManagerAbout this role:

The Service Delivery Manager is accountable for the end-to-end delivery, operational excellence, and continuous improvement of identity and access management services for clients.

This senior role ensures that IDAM solutions are delivered to the highest standards, align with client business outcomes, and leverage best-in-class cyber security practices.

Key Responsibilities:
  • Own the overall client relationship for IDAM managed services, acting as the senior point of contact and escalation.
  • Lead regular service reviews, QBRs, and executive updates with client stakeholders.
  • Develop a deep understanding of client business drivers, security requirements, and regulatory obligations.
  • Manage and negotiate service level agreements (SLAs), KPIs, and contractual obligations.
  • Oversee the day-to-day operations of IDAM managed services, ensuring reliable, secure, and compliant service delivery.
  • Proactively monitor service performance, risk, and incident trends; drive root cause analysis and continuous improvement.
  • Lead, coach, and develop a high-performing IDAM service delivery team, including technical, operations, and support staff.
  • Monitor and report on service performance, utilisation, and the financial health of the account to customers on a periodic basis.
Requirements:
  • Extensive experience in service delivery, operations, or client management within managed security services, with a focus on IDAM.
  • A strong understanding of identity and access management concepts, tools, and standards.
  • Demonstrated ability to manage complex client relationships and deliver to demanding SLAs/KPIs.
  • Proven leadership of cross-functional technical teams in a managed services or consulting environment.
  • Sound commercial acumen and experience managing service budgets.
  • At least 8 years' experience in a similar managed services/service delivery/account management role, with particular focus on information technology and cyber security.
  • Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams.
Preferred Qualifications:
  • ITIL certification.

Melbourne based applicants will be considered for this role. A flexible hybrid working environment is available.

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