Global Support Operations Manager for CFD Industry

2 weeks ago

Sydney, New South Wales, Australia TMGM Full time

About the Role: TMGM is seeking an experienced leader to manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference).

Key Responsibilities:

  • Leadership and Team Management: Lead and oversee support teams across multiple regions to provide seamless customer and internal sales support within the highly regulated financial sector.
  • Optimizing Support Operations in Finance: Develop and implement an efficient support framework that enhances both customer and sales support services, tailored to the unique needs of the CFD market.
  • Brand Culture and Cross-team Collaboration: Foster a strong brand culture by promoting collaboration between support teams in different locations, ensuring knowledge-sharing and best practices across regions.
  • Driving Competitiveness in the Financial Industry: Enhance the competitiveness of each brand by refining and streamlining support processes to meet the evolving demands of CFD clients, ensuring an exceptional customer experience.

Requirements: Proven experience in a leadership role managing multi-brand or multi-regional customer support teams within the financial services sector, ideally with a focus on CFDs or other trading instruments. Strong understanding of customer service operations in the financial industry, with an emphasis on compliance and regulatory requirements. Excellent communication and interpersonal skills, with the ability to manage teams across multiple locations and ensure collaboration and consistency.

We are committed to providing a competitive compensation package, including a salary range of $120,000 - $180,000 per annum, depending on experience, as well as comprehensive benefits and opportunities for professional growth and development. Our company values diversity and inclusion, and we strive to create a work environment that is inclusive and welcoming to all employees.

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