Technical Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $68,000 - $97,000

We're seeking a skilled professional to provide exceptional customer service as a technical support specialist. The successful candidate will work collaboratively in a dynamic environment to configure and maintain desktops, laptops, mobile devices, and peripherals.

The ideal candidate will have experience working in an ITIL aligned service desk, with expertise in troubleshooting Windows, Chrome OS, and mobile devices. They will also possess strong communication, problem-solving, and organizational skills.

As a technical support specialist, you'll play a vital role in ensuring the smooth operation of our technology systems. You'll work closely with cross-functional teams to resolve issues efficiently and effectively.

We offer a supportive team culture, opportunities for career growth, a competitive salary, laptop, and necessary work equipment provided, generous product discounts from leading brands, and a range of employee benefits.

This is an exciting opportunity to join our team and contribute to our mission of delivering inspiration and creating exceptional experiences for our customers, people, community, and planet.

The key responsibilities of this role include:

  • Providing technical support to staff via phone, email, or in-person
  • Configuring and maintaining desktops, laptops, mobile devices, and peripherals
  • Troubleshooting and resolving technical issues efficiently
  • Collaborating with cross-functional teams to resolve complex issues
  • Maintaining accurate records and notes on enquiries and resolutions

We're looking for a technically skilled individual who is passionate about providing excellent customer service and has a strong desire to learn and grow with our organization.

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