Highly Skilled Customer Experience Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $60,000 - $84,000

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service unit, you will be responsible for delivering exceptional customer experiences through accurate and timely responses.

Your main duties will include:

  • Providing outstanding customer service via inbound and outbound calls
  • Resolving complex customer queries in a prompt and efficient manner
  • Meeting or exceeding customer satisfaction targets
  • Working collaboratively with colleagues to achieve team goals and objectives

You will have the opportunity to develop your skills and knowledge in a supportive and inclusive work environment. Our company culture values diversity, inclusion, flexibility, and blended working arrangements.

As a successful candidate, you will possess:

  • Strong customer service skills with a focus on member experience
  • Excellent written and verbal communication skills
  • A proven track record of delivering results and achieving set targets
  • The ability to work under pressure and maintain high levels of accuracy

In return for your hard work and dedication, we offer a range of benefits including:

  • Salary sacrificing options for superannuation contributions
  • Flexible working arrangements, including blended working
  • Employee discounts and services, including health insurance
  • Recognition and reward programs for outstanding performance

We are committed to providing opportunities for continuous learning and skill development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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