Customer Service Representative

1 month ago


West Gosford, New South Wales, Australia Haymes Paint Full time

About Us

Haymes Paint is Australia's largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Our commitment to quality, innovation, and customer satisfaction has been reflected in our values of Truth, Passion, Motivation, Respect, Listening, and Learning.

Job Summary

We are seeking a highly skilled Customer Service Representative - Paint Specialist to join our team in Gosford. As a key member of our sales team, you will be responsible for providing exceptional service, advice, and product solutions to both trade and retail customers.

About the Role

The successful candidate will have strong communication skills, a genuine desire to deliver outstanding service, and previous experience working in a customer service role. You will also be proficient in using Microsoft Office and Outlook, and have the ability to work effectively unsupervised.

Key Responsibilities

  • Provide service, advice, and product solutions to both trade and retail customers
  • Take orders in-store and by phone
  • Tint paint products to customer requirements
  • Replenish stock including 15L paint drums
  • Build strong relationships with repeat customers in store and fellow colleagues
  • Assist with visual displays, store presentation, and housekeeping
  • Inventory control (Goods Receiving/Stock taking)
  • Comply with safe work practices

Required Skills and Qualifications

  • Strong communication skills
  • A genuine desire to deliver outstanding service
  • Previous experience working in a customer service role
  • Experience with stock handling and merchandising
  • Point of Sale (POS) system knowledge or appropriate tech-savvy
  • Numeracy skills sufficient to perform POS transactions and comprehend tint percentages/ratios
  • The ability to follow instructions and work effectively unsupervised
  • Capacity to perform manual tasks including lifting of 15L cans of paint
  • Problem solving skills
  • Ability to use Microsoft office and outlook

Benefits

  • 50% off retail price of Haymes Paint manufactured products, including friends and family discounts
  • 6% Medibank Corporate discount
  • 20% New Balance discount
  • Ongoing training and support
  • Access to a range of workplace health and wellbeing initiatives
  • Professional development opportunities

Salary: AU$65,000 - AU$80,000 per annum

This estimate is based on industry standards for similar roles in the Gosford area. The actual salary may vary depending on factors such as experience and qualifications.



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