High-Quality ICT Support Specialist

7 days ago

Canberra, ACT, Australia beBeeSupport Full time $100,000 - $140,000
Job Description

The role of Senior ICT Support Specialist involves delivering high-quality, discreet, and responsive support to senior stakeholders within a government department.

As the primary point of contact for VIP IT support, this position requires deep technical expertise, sound judgment, and exceptional interpersonal skills to ensure seamless and reliable ICT experience for VIP users.

Managing complex issues across devices, software, and services is crucial in aligning with departmental and Commonwealth ICT and security standards.

Key Responsibilities:
  • Independently manage and resolve complex technical issues across Microsoft 365, end-user devices, conferencing systems, and enterprise applications.
  • Primary escalation point for VIP support, coordinating with internal teams, service providers, and vendors.
  • Communicate effectively, maintaining a calm, responsive, and professional approach.
  • Monitor support quality and user satisfaction, identifying and implementing improvements to the VIP support.
  • Maintain accurate and up-to-date documentation of VIP support procedures, known issues, and resolutions.
  • Contribute to departmental ICT projects by offering input on user experience, support implications, and transition-to-support processes.
  • Ensure alignment with IT service management frameworks, including ITIL.
  • Manage time and competing priorities independently, delivering consistent and high-quality support.
  • Stay up to date with emerging technologies and systems, identifying opportunities for improvements.
  • Prepare and deliver reports and updates on support activities, trends, and issues relevant to executive users.

Maintain confidentiality and security awareness, especially in the handling of sensitive information and high-profile stakeholder interactions.

  • Ict Support Specialist

    5 days ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0876**Title**:- ICT Support Specialist - Network, hardware, ICT Solutions - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months +EXT**Description**:- **Leading Federal Government Department**:- **12 month contract + 12 month extension option**:- **Rewarding hourly rate and...

  • ICT Support Specialist

    5 days ago

    Canberra, ACT, Australia beBeeICTSupport Full time $35,000 - $50,000

    Job Opportunity: ICT Support SpecialistOverview:We are seeking an experienced ICT support specialist to join our team.Key Responsibilities:Provide high-quality technical support to clients.Manage client interactions and resolve technical issues efficiently.Collaborate with stakeholders to ensure successful software and hardware deployments.Serve as the...

  • ICT Support Specialist

    5 days ago

    Canberra, ACT, Australia beBeeTechnical Full time $86,331 - $107,053

    Job TitleWe are seeking a skilled and motivated individual to join our team as an ICT Support Specialist.The successful candidate will be responsible for providing high-quality technical support to staff, ensuring the smooth operation of our IT systems and infrastructure.Provide Level 2 ICT support to department staff for end-user hardware and software via...

  • ICT Quality Assurance Specialist

    5 days ago

    Canberra, ACT, Australia beBeeQuality Full time $90,000 - $120,000

    Job Summary:The role of Quality Assurance Specialist involves delivering testing and quality assurance related tasks for ICT projects.The Quality Assurance Specialist will work in a hybrid environment, with minimum 2 days in office and 3 WFH, across various locations including Canberra, Melbourne, Brisbane, Sydney or Launceston.The Opportunity:We are seeking...

  • Senior ICT Support Specialist

    4 days ago

    Canberra, ACT, Australia beBeeICT Full time $115,555 - $133,332

    Job Title: Senior ICT Support SpecialistThis is a senior role within the Attorney-General's Department (AGD) responsible for delivering high-quality, discreet, and responsive support to senior stakeholders.Key Responsibilities:Independently manage and resolve complex technical issues across Microsoft 365, end-user devices, conferencing systems and...

  • ICT Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $80,000

    ICT Support Specialist We are seeking a highly motivated and customer-focused ICT Support Specialist to join our dynamic team. This role plays a pivotal part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable.About the RoleYou will work closely with internal and external stakeholders, resolving...

  • ICT Support Specialist

    5 days ago

    Canberra, ACT, Australia beBeeICTSupport Full time $100,000 - $120,000

    Job Title: ICT Support SpecialistWe are seeking a highly skilled ICT Support Specialist to join our team. The ideal candidate will have a strong background in providing technical support and troubleshooting services for complex technology systems.Main Responsibilities:Provide video conferencing/AV support for high-level meetings and events.Install,...

  • ICT Procurement and Commercial Support Specialist

    4 days ago

    Canberra, ACT, Australia beBeecontract Full time $78,548 - $86,368

    Job Title: ICT Procurement and Commercial Support SpecialistWe are seeking a highly skilled and experienced ICT procurement and commercial support specialist to join our team. The successful candidate will be responsible for managing public sector procurements and commercial management functions in the Digital Services Division.About the Role:The ICT...

  • ICT Contract Specialist

    1 day ago

    Canberra, ACT, Australia beBeeContract Full time $77,481 - $81,869

    Job Title: ICT Contract SpecialistWe are seeking a highly skilled ICT Contract Specialist to join our team. The successful candidate will have excellent knowledge of contract management processes, procurement procedures, and ICT technology infrastructure.About the Role:This is an exciting opportunity for someone who enjoys working with contracts, ensuring...

  • ICT Support Specialist

    3 days ago

    Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $125,000

    We are seeking a skilled professional to join our team as a Technical Specialist in Canberra. The successful candidate will provide ICT support, troubleshooting, and advice on the Refresh process, manage customer expectations, and liaise with stakeholders.The ideal candidate will possess excellent technical skills, have experience providing ICT support, and...