Underwriting Officer

4 days ago

Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly skilled Insurance Underwriter to join our team at RACQ. As an Underwriting Officer, you will be responsible for underwriting policies that require manual intervention, ensuring adherence to agreed criteria and underwriting guidelines.

Key Responsibilities:
  • Underwrite policies requiring manual intervention in line with underwriting guidelines and industry regulations.
  • Communicate effectively with customers to provide high-quality service and ensure customer satisfaction.
  • Apply extensive knowledge of insurance regulations, including the Insurance Contracts Act and the General Insurance Code of Practice.
  • Manage time and organisational tasks efficiently, ensuring high standards of work and meeting deadlines.
  • Demonstrate the ability to work independently and maintain accountability for practices and decisions.
  • Deliver consistent quality in both internal and external customer service, ensuring a positive experience for all stakeholders.
  • Adapt to diverse situations and perspectives, showing flexibility and understanding in a fast-paced environment.
  • Maintain performance standards and stress resilience, particularly during peak times and high-pressure situations.
  • Communicate technical issues in a clear, non-technical manner, ensuring effective communication with customers and stakeholders.
About You:
  • In-depth knowledge of insurance regulations, codes of practice, and industry standards.
  • Strong time management and organisational skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work autonomously and uphold high standards of work, with a strong sense of accountability.
  • Proven track record in delivering excellent customer service, with a focus on customer satisfaction and experience.
  • Adaptability and the ability to handle various situations effectively, with a flexible and positive attitude.
  • Resilience under stress, with consistent performance and a strong work ethic.
  • Skilled in explaining technical matters to non-technical individuals, with effective communication and interpersonal skills.
Why Join RACQ?

RACQ is a leading provider of insurance and financial services, committed to delivering better, smarter solutions for our customers. As a member of our team, you will have the opportunity to work with a dynamic and innovative organisation, dedicated to making a positive impact in our community.

We offer a range of benefits and opportunities for professional development, including flexible working arrangements, training and development programs, and a comprehensive employee benefits package.

At RACQ, we value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. We encourage applications from diverse candidates, including those from Aboriginal and Torres Strait Islander backgrounds, and those with disabilities.

What We Offer:
  • A competitive salary and benefits package, including financial benefits and discounts on a range of products and services.
  • Flexible working arrangements, including remote work options and flexible hours.
  • Opportunities for professional development and training, including in-house development programs and access to a digital learning platform.
  • A comprehensive employee benefits package, including health programs, wellbeing initiatives, and employee assistance programs.
  • A dynamic and innovative work environment, with a focus on collaboration and teamwork.

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