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Customer Service Team Leader

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

Job Summary:

Lead Customer Service Team

We are seeking a seasoned Customer Service professional to lead our team and drive exceptional service delivery.

About the Role:

  • Oversee daily operations of the Customer Service team to ensure seamless customer experiences.
  • Respond to customer inquiries, process orders efficiently, and provide timely updates.
  • Support Account Managers and customers with quotes, documentation, and coordination.
  • Maintain accurate records and ensure efficient documentation processing.
  • Resolve customer concerns and collaborate with internal departments for effective solutions.
  • Drive process improvements and foster a positive, high-performing team culture.

Requirements:

  • Proven customer service experience, ideally within manufacturing or related industries.
  • Strong leadership experience with a track record of motivating teams, driving performance, and fostering accountability.

About Us:

We are a global leader in the label manufacturing industry, dedicated to providing an environment where our people feel valued and empowered.