Duties and responsibilities of a Medical Office Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeAdministrative Full time $79,000 - $85,000
Medical Office Coordinator

We are seeking an experienced and proactive Medical Office Coordinator to join our multidisciplinary allied health team in Oakleigh, VIC. As the first point of contact for families, you will have the opportunity to develop your administrative skills.

About the Role

This is a unique opportunity to work with a dynamic team delivering early intervention and therapy services to children and their families. The ideal candidate will be passionate about working with children and providing exceptional customer service.

Key Responsibilities
  1. Act as the first point of contact when families reach out to our service
  2. Make and manage appointments for therapists
  3. Collect patient information and maintain accurate data entry
  4. Answer customer enquiries via phone/web/email
  5. Build rapport/positive relationships with valued clients
  6. Accounts receivable
  7. Process NDIS claims and other accounts
  8. Assist therapists with administration tasks relevant to therapy
  9. General typing and computer work
Requirements
  1. Knowledge of NDIS administrative requirements/funding packages
  2. Strong customer service and communication skills
  3. Experience with practice management software (advantageous)
  4. Proficient use of Microsoft Excel, Outlook, and Word
  5. A proactive and committed approach to quality improvement
  6. Excellent time management and organisational skills
  7. Compliance – Working with Children Check, National Police Check, NDIS workers screening check, CPR and First Aid certificate

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