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Concierge and Administrative Support Specialist

2 months ago

Brisbane, Queensland, Australia ISS FACILITY MANAGEMENT PTY LTD Full time

Company Overview

ISS Facility Management Pty Ltd is seeking detail-oriented and experienced Receptionist/Concierge professionals to enhance our service delivery in the integrated facilities management sector. This role is pivotal in providing exceptional customer service and administrative support.

Position Summary

The successful candidate will be stationed at a client site, focusing on delivering outstanding first impressions to all visitors, employees, and contractors. The role encompasses a variety of shifts, with a preference for candidates available for both morning and afternoon schedules.

Key Responsibilities

  • Handle incoming and outgoing communications while maintaining accurate internal contact directories.
  • Oversee site access for all personnel, ensuring proper logging of staff and visitor movements.
  • Manage phone systems, voicemail, and security protocols effectively.
  • Coordinate site inductions and maintain comprehensive records.
  • Facilitate postal and courier services for the site.
  • Provide administrative support to the HR department, ensuring efficient operations.
  • Assist with various tasks, including contractor management and safety administration.
  • Support office relocations and refurbishments, ensuring smooth transitions.
  • Act as a liaison between departments, fostering professional relationships.
  • Develop and implement processes to enhance office service efficiency.
  • Participate in emergency response teams and coordinate meetings.
  • Utilize company resources judiciously, aligning with budgetary constraints.
  • Support colleagues during peak periods to maintain workflow.
  • Ensure compliance with legal and ethical business practices.
  • Manage order processing and invoicing tasks.
  • Prepare training rooms as per the corporate schedule, including catering arrangements.
  • Oversee administrative tasks across a diverse portfolio of facilities.

Qualifications

  • Proven customer service skills with the ability to communicate effectively at all levels.
  • Strong verbal and written communication abilities for client interactions and documentation.
  • Excellent organizational skills with the capacity to prioritize tasks and meet deadlines.
  • Ability to work independently with minimal supervision.
  • High attention to detail and accuracy in all tasks.
  • Demonstrated work ethic and adaptability to changing environments.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook.
  • Understanding of safety regulations relevant to the industry.
  • Ability to pass a national police background check.

Preferred Experience

  • At least two years of experience in an office environment.

Employee Benefits

  • Competitive salary package.
  • Opportunities for career advancement within a global organization.
  • Comprehensive training to ensure success in the role.
  • Commitment to employee safety and well-being.
  • An inclusive workplace that values diversity and equal opportunities.
  • Work-life balance initiatives.
  • Access to employee discounts across various services.
  • Career development opportunities through internal training programs.

Application Process

Interested candidates are encouraged to complete the online application process.

Commitment to Diversity

ISS is dedicated to fostering a culture of inclusion and diversity, welcoming applications from individuals of all backgrounds.