Retail Claims Consultant Position Available

1 week ago

Central Coast, Australia beBeeClaims Full time $106,690 - $143,723

Claims Specialist Opportunity

About the Role:

The role involves assessing and managing a portfolio of income protection, trauma, and total & permanent disability claims.

You will oversee the entire claims process, review policies to determine cover type and validity, and manage claim eligibility while developing tailored management strategies for each claim.

Key Responsibilities:

  • Manage all stages of claims, including front-end claims management, with a focus on retail income protection.
  • Assess complex information, interpret policy terms, and make fair, consistent claim decisions.
  • Review documents, medical reports, and policy information with a high level of attention to detail to ensure accuracy and compliance.
  • Apply knowledge of medical terminology or related field training; engage and instruct external medical, legal, vocational, and forensic vendors as needed.
  • Develop and implement continuous improvement initiatives to systems, processes, and procedures to enhance efficiency.
  • Support and uplift the capability of claims administrators through knowledge sharing and development support.

Requirements:

  • Experience managing all stages of claims, with a focus on retail income protection.
  • Ability to interpret policy terms and make sound, fair decisions.
  • Strong attention to detail and accuracy in reviewing documents and information.
  • Knowledge of medical terminology or allied health/medical-related training.
  • Excellent problem-solving, communication (verbal and written), and stakeholder management skills.
  • Exceptional organizational and time management abilities; capacity to manage multiple claims and deadlines.
  • Proactive approach and commitment to continuous improvement.

About Us:

We are committed to a fair and accessible recruitment process. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

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