Retail Claims Consutlant

2 weeks ago

Central Coast Council, Australia Zurich Australia Full time

Join to apply for the Retail Claims Consultant role at Zurich Australia

Overview

Zurich's Claims business in Australia & New Zealand works with companies of all sizes and across all segments including Retail Life, Group Life and General Insurance. The role involves assessing and managing a portfolio of Retail Income Protection, Trauma, and Total & Permanent Disability (TPD) claims, with opportunities to broaden expertise into other Life Insurance claims such as Terminal Illness. You will oversee the entire claims process, review policies to determine cover type and validity, and manage claim eligibility while developing tailored management strategies for each claim.

Responsibilities

  • Manage all stages of claims, including front-end claims management, with a focus on retail income protection.
  • Assess complex information, interpret policy terms, and make fair, consistent claim decisions.
  • Review documents, medical reports, and policy information with a high level of attention to detail to ensure accuracy and compliance.
  • Apply knowledge of medical terminology or related field training; engage and instruct external medical, legal, vocational, and forensic vendors as needed.
  • Develop and implement continuous improvement initiatives to systems, processes, and procedures to enhance efficiency.
  • Support and uplift the capability of claims administrators through knowledge sharing and development support.

Qualifications

  • Experience managing all stages of claims, with a focus on retail income protection.
  • Ability to interpret policy terms and make sound, fair decisions.
  • Strong attention to detail and accuracy in reviewing documents and information.
  • Knowledge of medical terminology or allied health/medical-related training.
  • Excellent problem-solving, communication (verbal and written), and stakeholder management skills.
  • Exceptional organizational and time management abilities; capacity to manage multiple claims and deadlines.
  • Proactive approach and commitment to continuous improvement.

Benefits and Why Zurich

  • 5 weeks of annual leave for permanent staff, plus personal/carer's leave and parental leave options.
  • Hybrid working arrangement (3 days in the office, 2 days remote per week for full-time employees).
  • Wellbeing programs, including a AUD$500 wellbeing payment per year and a AUD$295 starter e-voucher for home setup.
  • Award-winning training programs; commitment to development and supporting individuality.
  • Collaborative, diverse, and inclusive teams with global mobility opportunities across 200+ countries.
  • Green Star rated offices, volunteering opportunities, and tree planting for new employees.

Equal Opportunity

Zurich is an equal opportunity employer. We are committed to a fair and accessible recruitment process. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business

Industries: Insurance and Financial Services


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