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Customer Service Representative

2 months ago

Perth, Western Australia City of Perth Full time

{"h1": "Customer Service Officer - City of Perth", "p": "We are seeking enthusiastic and passionate individuals to join our team of Customer Service Officers. As a Customer Service Officer, you will provide first-class customer service to the City of Perth's community and visitors.

Key Responsibilities:

* Provide customer service across various channels, including concierge, telephone, social media, and email
* Assist customers by providing up-to-date information on the City's activities, events, and current matters
* Deliver high standards of service by meeting KPIs, seeking feedback, working collaboratively, and participating in training

Requirements:

* Ability to work well in a team and independently
* Strong written and verbal communication skills
* Ability to navigate numerous systems to support our customers
* Experience in frontline customer service and familiar with delivering service expectations
* Ability to prioritize tasks

Eligibility:

* Right to work in Australia
* Satisfactory National Police Clearance

How to Apply:

Please apply online by clicking the 'APPLY' button below.

Note: Applications will remain open until a suitable pool of applicants are received.
"}