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Customer Care Centre Officer
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Care Centre team at SA Water. As a Customer Care Centre Officer, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels.
Key Responsibilities- Provide high-quality customer service, addressing customer needs and resolving issues in a timely and professional manner.
- Collaborate with internal teams to deliver resolutions and provide expert advice to customers.
- Handle a diverse range of customer inquiries, from account and billing information to trade waste management and property concerns.
- Utilize strong communication and problem-solving skills to deliver high-quality support in a fast-paced environment.
- Meet and exceed established Key Performance Indicators (KPIs) while responding positively to all customer service inquiries.
- Essential: Strong focus on customer service, supported by effective verbal and written communication skills.
- Essential: Proficiency in team dynamics, contributing positively to team cohesion.
- Essential: Ability to deliver high-quality output in a fast-paced environment, coupled with precise data entry skills.
- Desirable: Ability to analyze and prioritize challenges, offering innovative solutions.
- Desirable: Proficiency in various computer applications and databases.
- Flexible work arrangements (3 days in the office, 2 WFH).
- Opportunities for both ongoing and fixed-term positions.
- Standard Monday – Friday schedule.
- Comprehensive onboarding program, ongoing guidance, and real prospects for long-term career advancement.
SA Water is a leading water utility company that provides essential services to the community. We are committed to delivering high-quality customer service and supporting the growth and development of our customers.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong focus on teamwork and communication, we encourage you to apply for this exciting opportunity.
