Customer Service Representative

3 days ago

Brisbane, Queensland, Australia Stryker Group Full time

Why Stryker Group?

We're seeking a skilled Customer Service Representative to join our dynamic Solutions Team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role:

  • Drive Customer Satisfaction: Investigate and respond to customer inquiries in a timely and strategic manner, striving to exceed expectations and deliver positive outcomes.
  • Implement Innovative Solutions: Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless customer experiences.
  • Embody a Customer-Centric Mindset: Demonstrate a deep understanding of customer needs and preferences, driving business decisions that meet and exceed customer expectations.
  • Collaborate with Stakeholders: Foster strong relationships with internal stakeholders to ensure effective communication and collaboration.
  • Embrace Continuous Learning: Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and customer satisfaction.

What We're Looking For:

  • Strong Problem-Solving Skills: Ability to analyze complex issues, identify root causes, and develop effective customer solutions.
  • Excellent Communication Skills: Clear and concise verbal and written communication abilities to interact effectively with customers and stakeholders.
  • Customer-Centric Mindset: Dedication to understanding and meeting customer needs, with a drive to deliver exceptional service.
  • Team Player Mentality: Collaborative approach to working with teammates and other departments to achieve common goals.
  • Experience in Implementing Process Improvements: Demonstrated track record of identifying inefficiencies and implementing process improvements in previous roles.
  • Adaptability: Flexibility to thrive in a fast-paced environment with changing priorities and business needs.
  • Continuous Learning Mindset: Eagerness to learn and stay updated in an ever-evolving environment.

What We Offer:

  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including health care, financial wellbeing, and insurance
  • Access to our career and self-development program
  • A collaborative and inclusive team culture

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