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Care Advocate

3 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $100,000 - $110,000

Worker Support Specialist

Job Overview

Our organization offers a rewarding career opportunity as a Worker Support Specialist to make a positive impact on people's lives.

This role involves providing empathetic and personalized support to injured workers, helping them navigate their return-to-work journey.

  • Deliver exceptional customer service by actively listening to workers' concerns and responding promptly to their needs.
  • Manage worker compensation claims efficiently, ensuring compliance with relevant legislation and regulations.
  • Work collaboratively with various stakeholders to achieve optimal outcomes for workers and employers.
  • Provide clear and accurate information about claim options, entitlements, obligations, and responsibilities in an easy-to-understand manner.
  • Conduct regular reviews, case conferences, or meetings with clients as required to ensure seamless communication.
About You
  • Previous experience in customer-facing roles or claims management is highly desirable.
  • Excellent written and verbal communication skills are essential for effective stakeholder engagement.
  • Strong analytical and problem-solving skills will enable you to manage complex cases and provide tailored solutions.
  • Ability to maintain confidentiality and handle sensitive information with discretion is crucial.
  • Commitment to supporting injured workers throughout their recovery and return-to-work process is vital.
What We Offer

We value diversity and inclusion in the workplace. Our organization strives to create a culture where everyone feels valued and respected.

As a Worker Support Specialist, you will have access to comprehensive training and development opportunities to enhance your skills and knowledge.

  • A supportive and collaborative team environment fosters open communication and knowledge sharing.
  • Flexibility to work from home when fully trained in the role is available.
  • Access to corporate wellbeing programs, including discounted health insurance and gym membership.
  • Eligibility for an annual tenure-based recognition reward and performance-based bonuses.
  • Comprehensive learning and development support to help you grow professionally.
  • Quarterly Reward and Recognition Awards celebrate individual and team achievements.