Product Manager, Corporate Cards Transformation
2 weeks ago
Product Manager, Corporate Cards Transformation
About Our Business
The Commonwealth Bank is a leading financial institution that offers a wide range of services and solutions to its customers. Our business is focused on providing innovative banking solutions to small to medium-sized enterprises, regional businesses, and agribusinesses.
Our Team
The Everyday Business Banking (EBB) team is responsible for supporting the full spectrum of customers' needs, from small businesses to large corporates. We have accountability for Deposit and Transaction Product and Portfolio Management, Cash Channel Strategy, Merchant Solutions, Business Customer Onboarding, Customer Lifecycle Management, and Business Customer Propositions.
About the Role
You will join the EBB Deposit and Transactions Crew, which is accountable for:
- Deposit and Transactions product and portfolio management.
- Product acquisition, in-life maintenance, and customer experience optimisation.
- Product development and digitisation.
- Cash and cheque strategy for Business and Institutional customers.
Key Responsibilities
You will leverage your domain and industry knowledge, thought leadership, and strategic mindset to drive outcomes across the product lifecycle, including:
- Launching new features and initiatives.
- Monitoring and driving product performance.
- Meeting key regulatory, operational risk, and product governance requirements.
- Optimising customer experience.
- Driving change across the business.
Specific Responsibilities
You will:
- Form part of a Corporate Card squad to deliver a multi-year digital transformational change.
- Continuously improve the customer experience by reviewing and enhancing features, benefits, and digital experience.
- Act as the voice of the Business Bank and translate business requirements for your squad.
- Ensure robust operational risk management.
- Work with external strategic and industry partners and suppliers to support integration of new business opportunities.
- Work closely with the Product Owner to deliver digital experiences across NetBank and the CommBank app.
Requirements
To be successful in this role, you will need:
- Undergraduate and post-graduate degree in business, marketing, engineering, data decisioning, or similar qualifications.
- Payment and/or Cards Product Management experience.
- Deep domain knowledge in the cards value chain.
- Proven experience working across end-to-end Agile projects and technical delivery.
- Influential and confident stakeholder management skills.
- Experience in working within a highly complex operational environment.
- A risk management mindset.
- The ability and enthusiasm to act as a 'change leader' in supporting transformational change.
- Exceptional written and verbal communication skills.
About Us
The Commonwealth Bank is committed to supporting the career development of its employees. If you're already part of the Commonwealth Bank Group, you'll need to apply through our internal recruitment process. We're keen to support you with the next step in your career.
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