Customer Service Representative

3 weeks ago


Brisbane, Queensland, Australia Rentokil Initial Full time

We are seeking a highly skilled Customer Care Executive to join our team in Brisbane. This full-time permanent role will see you utilize your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organize new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities of this role include:

  • Providing support to national and key clients
  • Drawing up contracts for services offered
  • Processing purchase orders
  • Planning and booking technician jobs for smooth client service
  • Liaising with customers on a daily basis
  • Processing enquiries efficiently and pro-actively resolving client issues
  • Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
  • Making outgoing calls to our existing client database to promote our products and services

The successful candidate will have

  • Previous working experience in a similar role (customer service/ administration/ account management)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

The salary for this position is estimated at AU$60,000 - AU$80,000 per annum, depending on experience. If you're a motivated and experienced Customer Care Executive looking for a rewarding career opportunity, click below to submit your resume.

This is an excellent opportunity to develop your skills and expertise in customer service, sales and operations within a dynamic and supportive company culture.



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