Administrative Support Officer

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $95,000
Job Title: Administrative Support Officer

We are seeking an experienced and dedicated individual to join our team as an Administrative Support Officer.

This role is responsible for providing exceptional customer service, completing data entry tasks, and performing various administrative duties. If you have a passion for delivering high-quality service and are proficient in using the Patient Administration system iPM, we encourage you to apply.

About the Role

The successful candidate will be responsible for:

  • Providing face-to-face and telephone support to customers;
  • Completing accurate data entry in the Patient Administration system iPM and other administrative systems;

The Monash Children's Hospital - HIS Customer Service and Admissions Departments are located at the hospital Main reception and the Lagoon Ward reception. Shifts may vary between 6:30am and 9pm, with potential changes to operating hours as the service grows.

About You

To succeed in this role, you will need:

  • Administrative experience in a health-related field or completion of a medical terminology course;
  • Experience using the Patient Administration system iPM or similar software;
  • A passion for learning new systems and processes quickly;
  • Exceptional interpersonal and communication skills;
  • Ability to demonstrate empathy and understanding towards others;
  • Self-motivation and a commitment to self-improvement;
  • Flexibility in availability, rostering, and working hours;
  • Ability to complete tasks in a timely manner;
  • Team player qualities;
  • Long-term part-time employment opportunities.

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