Personal Banking Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerCentricity Full time $80,000 - $110,000

As a Customer Banking Specialist, you will play a key role in enhancing the financial wellbeing of our customers. Our team is dedicated to delivering outstanding customer experiences.

We are passionate about building meaningful relationships with our customers and providing them with exceptional service.

**Job Responsibilities:**

  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face to face and through direct channels
  • Work with customers to use in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Capture customer feedback and take action to correct any service breaks to drive improvement

**Required Skills and Qualifications:**

  • A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding right solutions
  • An open approach to learning new things and goal oriented
  • Collaborative working style to deliver seamless customer experience

**Key Benefits:**

A dynamic and supportive work environment that fosters growth and development.

A chance to make a real difference in people's lives by helping them achieve their financial goals.

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