
Detail-Oriented Quality Assurance Professional
1 week ago
About this Role
We are seeking a detail-oriented professional with excellent communication skills to fill this Quality Assurance position. Your exceptional attention to detail and ability to identify areas for improvement will be crucial in delivering a seamless customer experience.
Key Responsibilities:
- Review and assess customer contacts and back office transactions on a daily basis, providing prompt feedback to team members and management to ensure we meet our service level agreements.
- Listen to and/or review and score calls and back office transactions according to the quality framework.
- Administer and report team quality results, providing regular feedback to management and clients.
- Prepare and facilitate calibration sessions internally and with clients.
- Maintain business management system and security policies and procedures, identifying any risk or possible risk related to assessments made.
About You
A successful candidate should possess a demonstrated understanding of QA guidelines, ensuring consistency in expertise. If you're passionate about precision and have a keen eye for detail, come apply for this role.
Culture & Benefits
We foster an inclusive culture that celebrates diversity, valuing every individual's contribution. Our benefits include unlimited access to a trusted mental health and well-being platform and opportunities for career progression.
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