Detail-Oriented Quality Assurance Professional

1 week ago


Melbourne, Victoria, Australia beBeeQuality Full time $60,000 - $95,000

About this Role

We are seeking a detail-oriented professional with excellent communication skills to fill this Quality Assurance position. Your exceptional attention to detail and ability to identify areas for improvement will be crucial in delivering a seamless customer experience.

Key Responsibilities:

  • Review and assess customer contacts and back office transactions on a daily basis, providing prompt feedback to team members and management to ensure we meet our service level agreements.
  • Listen to and/or review and score calls and back office transactions according to the quality framework.
  • Administer and report team quality results, providing regular feedback to management and clients.
  • Prepare and facilitate calibration sessions internally and with clients.
  • Maintain business management system and security policies and procedures, identifying any risk or possible risk related to assessments made.

About You

A successful candidate should possess a demonstrated understanding of QA guidelines, ensuring consistency in expertise. If you're passionate about precision and have a keen eye for detail, come apply for this role.

Culture & Benefits

We foster an inclusive culture that celebrates diversity, valuing every individual's contribution. Our benefits include unlimited access to a trusted mental health and well-being platform and opportunities for career progression.



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