
Diagnostic Support Professional
3 days ago
As a Technical Support Specialist, you will be the primary point of contact for our valued veterinary customers, providing expert support for in-clinic diagnostic solutions. Your role will involve troubleshooting technical issues, responding to product inquiries, and collaborating with internal teams to deliver exceptional customer experiences.
Key Responsibilities:- Provide technical assistance to veterinary clinics using IDEXX diagnostic products.
- Troubleshoot and resolve product issues with professionalism and care.
- Respond to customer queries with clarity and empathy.
- Liaise with cross-functional teams to ensure timely and effective solutions.
- A passion for delivering outstanding customer experiences.
- Previous experience in a customer contact or support environment.
- A strong aptitude for learning and communicating technical information.
- Self-motivation and ability to thrive in a collaborative team setting.
- Excellent problem-solving, time management, and prioritization skills.
We offer a supportive and collaborative team culture, flexible working arrangements, global career development opportunities, competitive annual bonus scheme and compensation review, reward and recognition program, enhanced bereavement leave for family and pets, free wellness programs and health reimbursements, discounts on pet products and diagnostic testing, paid volunteer days and charity support through our One IDEXX program.
Why Work With Us:We value the work our technical support team does. We're united by a shared purpose and a culture that values learning, respect, and impact. Let's pursue what matters - together.
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