Banquet Services Manager

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $63,000 - $81,000

Job Title: Banquet Operations Manager

About the Role

We are seeking a highly skilled and experienced Banquet Operations Manager to lead our team in delivering exceptional customer service and creating memorable experiences for our guests.

The successful candidate will be responsible for coordinating and executing all functions, events, and conferencing activities within the venue, ensuring seamless execution and excellent customer satisfaction.

This is a hands-on role that requires strong leadership and communication skills, with the ability to work effectively with various stakeholders, including clients, staff, and external partners.

  • Coordinate and execute functions, events, and conferences, ensuring high-quality delivery and exceptional customer experience.
  • Supervise and manage function activities, including staffing, scheduling, and inventory management.
  • Administer tasks such as preparation of staff rosters and sourcing of supplies.
  • Liaise with clients during events, providing exceptional service and addressing any concerns or issues.
  • Monitor service levels against established customer service standards, identifying areas for improvement and implementing changes as necessary.
  • Prepare post-function de-brief reports, analyzing successes and areas for improvement.
  • Work collaboratively with other department managers, sales staff, and the kitchen team to achieve shared goals and objectives.
Requirements and Qualifications

To be successful in this role, you will need:

  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients, staff, and external partners.
  • Strong leadership and management skills, with the ability to motivate and guide a team to deliver exceptional results.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • A keen eye for detail and a commitment to quality, with a focus on delivering exceptional customer experiences.
  • Ability to work effectively under pressure, prioritizing tasks and managing competing demands.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
  • Hold a valid RSA and food handling certificate.
Benefits

We offer a range of benefits, including:

  • Free car parking.
  • Staff discounts on hotel stays and dining experiences.
  • Ongoing training and development opportunities.
  • Career progression and advancement opportunities.
About Us

We are a unique seven-day-a-week entertainment venue, offering a range of racing and non-racing activities, including dining facilities, function and conference rooms, a 41-room four-star hotel, gaming lounge, and sports bar with TAB. We pride ourselves on delivering exceptional customer experiences and creating memorable moments for our guests.

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