API Support Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeIntegration Full time $120,000 - $180,000

Job Role:

We are seeking an experienced Professional to manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.

The ideal candidate will be responsible for managing and coordinating the backlog of production incidents, change requests, and system enhancements across multiple integration platforms.

About the Job:

This is a challenging role that requires a highly skilled and experienced professional with expertise in API Integration and Support Operations. The successful candidate will work closely with cross-functional teams to ensure business objectives are met.

Key Responsibilities:

  • Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
  • Develop and implement support processes and procedures to ensure consistent and efficient resolution of integration related issues.
  • Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting using tools such as Splunk and Dynatrace.
  • Collaborate with stakeholders to ensure business objectives are met.
  • Perform operational tasks including access management and provisioning, internal reviews, control implementation, and service transition activities.
  • Develop and provide regular reporting to meet technical stakeholder requirements.

Requirements:

  • More than 5 years' experience working with API integration, ideally in a support/operations role.
  • Excellent communication and stakeholder management skills.
  • Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration.

Desirable Criteria:

  • Experience working with the Atlassian suite, specifically Jira, Confluence, and Service Desk.

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