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Client Relationship Manager
2 weeks ago
Our ideal candidate will possess a strong ability to foster long-term relationships with clients, ensuring seamless collaboration and outstanding results. At the core of their role lies the responsibility to deliver exceptional customer experiences, driving continuous improvement and innovation in every interaction.
Key Responsibilities:- Build Strategic Partnerships: Establish and maintain strong, trusting relationships with clients across multiple levels, leveraging deep industry insights to drive mutually beneficial outcomes.
- Customer Advocacy: Regularly engage with clients to ensure clarity on projects and timelines, providing proactive solutions to address any challenges that may arise.
- Operational Excellence: Offer operational assistance with an onsite presence, driving efficiency and effectiveness in all aspects of client interactions.
- Market Insight: Drive continuous improvement from a business perspective, utilizing market intelligence and customer feedback to inform strategic decisions.
- NPS Growth: Deliver superior customer experiences, resulting in significant NPS growth and improved client satisfaction.
Required Skills and Qualifications:
- Experience: At least 2 years of experience in an Account Manager or Project Manager role, preferably within Supply Chain Management.
- Process Focus: Strong process focus, especially in relationship management.
- Analytical Skills: Proven skills in analysis, problem-solving, decision-making, and negotiation.
- Complexity Navigation: Ability to navigate complex logistics scenarios and identify optimal solutions quickly.
Why Choose Us?
- Ongoing Development: Ongoing professional development and career growth opportunities.
- Dynamic Culture: Dynamic and empowering culture that encourages continuous improvement.
- Competitive Rewards: Competitive salary and bonus scheme.
