Strategic Account Manager

3 weeks ago

Melbourne, Victoria, Australia Lightspeed Full time

We're looking for a Strategic Account Manager to join our Hospitality Customer team in APAC. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.

You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued.

Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step.

Key Responsibilities:

  • Act as single point of contact and account owner for Lightspeed's largest and highest valued customers
  • Responsible for driving product adoption and Net Revenue Retention of book of business
  • Plan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
  • Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
  • Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
  • Own, manage and drive key customer accounts
  • Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client's business, goals and objectives
  • Work cross functionally with internal teams (Account Management, broader Sales team, Revenue Operations, Pay Operations, Launch and Support) to provide second-to-none customer satisfaction and resolution for at-risk events
  • Own and drive the strategy for each customer in your book of business
  • Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

Requirements:

  • Experience in a key accounts level Customer Success or Account Management role in B2B environments
  • Experience owning a large book of business ($ annual revenue)
  • Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
  • Experience in a SaaS and/or technology-related field
  • Industry expertise in hospitality

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that's creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Work remotely from anywhere in the world for up to 60 days per year
  • Health and wellness benefit of $500 per year
  • Mental health online platform and counselling & coaching services
  • Paid leave and assistance for new parents
  • LinkedIn Learning license
  • Volunteer day
  • Dog friendly environment
  • Incredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the day
  • Weekly catered lunches for the entire office
  • Dedicated Wellness Room for your physical and mental health needs, during working hours
  • Exciting events hosted regularly by our Melbourne Culture Club
  • Awesome office space located in Southbank, VIC

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lightspeed Full time

    We're looking for a Strategic Account Manager to join our Hospitality Customer team in APAC. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and...

  • Strategic Account Manager

    1 month ago

    Melbourne, Victoria, Australia Lightspeed Full time

    Drive Customer Success and GrowthWe're seeking a seasoned Strategic Account Manager to join our Hospitality Customer team in APAC. As a trusted partner, you'll drive retention and expansion of your book of business, consisting of Lightspeed's highest valued customers.Key Responsibilities:Act as single point of contact and account owner for Lightspeed's...

  • Senior Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia KM Talent Full time

    Senior Strategic Account ManagerWe are seeking a seasoned Senior Strategic Account Manager to join our team at KM Talent. As a key member of our business development team, you will be responsible for managing and growing four key national accounts for a top-tier global law firm.This is a client-facing role that requires significant previous experience in...

  • Senior Strategic Account Manager

    1 month ago

    Melbourne, Victoria, Australia KM Talent Full time

    Senior Strategic Account ManagerWe are seeking a seasoned Senior Strategic Account Manager to join our team at KM Talent. As a key member of our business development team, you will be responsible for managing and growing four key national accounts for a top-tier global law firm.This is a client-facing role that requires significant previous experience in...

  • Strategic Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lightspeed Full time

    About the RoleWe are seeking a highly skilled Strategic Account Manager to join our team in APAC. As a key member of our Hospitality Customer team, you will be responsible for driving retention and expansion of our highest valued customers.Key ResponsibilitiesAct as single point of contact and account owner for Lightspeed's largest and highest valued...

  • Strategic Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia McColls Transport Full time

    About the RoleWe are seeking an experienced Strategic Account Manager to join our Commercial team at McColl's Transport. As a key member of our team, you will be responsible for building and maintaining strong relationships with our Farm Milk Collection customer base.Key ResponsibilitiesLead the growth and development of enduring customer relationships to...

  • Management Accountant

    3 weeks ago

    Melbourne, Victoria, Australia Macro Recruitment Full time

    A strategic support role for a junior Management Accountant seeking to establish their career under the guidance of a highly experienced CFO.Requires commercial management accounting experience Competitive salary package Inner eastern suburbs location This role offers the opportunity to work with a prestigious sports club, providing a unique and energizing...

  • Strategic Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia ITW Full time

    About the Role:We are seeking a highly motivated and results-driven Strategic Account Manager to join our team at ITW. As a key member of our sales function, you will be responsible for delivering sustainable, profitable, and long-term growth through market gain and robust strategic account plans.Key Responsibilities:Develop and implement growth initiatives...

  • Account Manager, Strategic Accounts

    1 month ago

    Melbourne, Victoria, Australia Cardinal Health Full time

    About the RoleWe are seeking a highly motivated and experienced Account Manager to join our team at Cardinal Health. As an Account Manager, you will be responsible for promoting and selling our defined products and services to Distributor and wholesaler partners and in Day Hospitals segments.Key ResponsibilitiesWork strategically across Cardinal Health...

  • Strategic Account Manager

    1 month ago

    Melbourne, Victoria, Australia Lightspeed Full time

    About the RoleWe're seeking a highly skilled Strategic Account Manager to join our Hospitality Customer team in APAC. As a key member of our team, you'll be responsible for driving retention and expansion of your book of business consisting of Lightspeed's highest valued customers.Key ResponsibilitiesAct as single point of contact and account owner for...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Allan Hall Business Advisors Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Account Manager to join our team at Allan Hall Business Advisors. As a key member of our external sales team, you will be responsible for managing existing client accounts and driving new business development efforts to ensure all financial and non-financial objectives are met.Key...

  • Strategic Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Lightspeed Full time

    About the RoleWe're seeking a seasoned Strategic Account Manager to join our Hospitality Customer team in APAC. As a trusted partner for our customers, you'll drive retention and expansion of your book of business, consisting of Lightspeed's highest valued customers.Your Key ResponsibilitiesAct as single point of contact and account owner for Lightspeed's...

  • Strategic Account Manager

    2 months ago

    Melbourne, Victoria, Australia Cardinal Health Full time

    About the RoleWe are seeking a highly motivated and experienced Strategic Account Manager to join our team at Cardinal Health. As a key member of our sales team, you will be responsible for promoting and selling our defined products and services to Distributor and wholesaler partners and in Day Hospitals segments.Key ResponsibilitiesSales Strategy and...

  • Strategic Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Allan Hall Business Advisors Full time

    About the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Allan Hall Business Advisors. As a key member of our external sales team, you will be responsible for managing existing client accounts and driving new business development efforts to ensure all financial and non-financial objectives are met.Your Key...

  • Strategic Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Airwallex Full time

    About the RoleAirwallex is a leading financial technology platform that empowers businesses to accept payments, move money globally, and simplify their financial operations. We're seeking a Strategic Account Manager to join our team and drive growth in Australia.Key ResponsibilitiesBuild deep relationships with key accounts to understand their needs and...

  • Strategic Account Manager

    1 month ago

    Melbourne, Victoria, Australia Airwallex Full time

    About the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Airwallex. As a key sales role, you will work closely with our SME team to manage and grow our most exciting and largest Mid-market and Enterprise clients through post-go-live phases.ResponsibilitiesBuild deep relationships with our key accounts to understand their...

  • Strategic Account Manager

    2 days ago

    Melbourne, Victoria, Australia Traffic Full time

    Job Title: Senior Account ManagerAbout the Role:We are seeking an experienced Senior Account Manager to join our team at Traffic's Melbourne office in Cremorne. As a Senior Account Manager, you will be responsible for the day-to-day management of allocated clients, including setting up jobs, estimating and invoicing, writing briefs, and managing other...

  • Strategic Account Manager

    1 month ago

    Melbourne, Victoria, Australia Airwallex Full time

    About the RoleAirwallex is a leading financial technology platform that empowers businesses to accept payments, move money globally, and simplify their financial operations. We are seeking a highly skilled Strategic Account Manager to join our team and drive growth in our Mid-market and Enterprise clients.Key ResponsibilitiesBuild deep relationships with key...

  • Strategic Account Manager ANZ

    1 month ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    Job Title: Strategic Account Manager ANZSalt Recruitment is partnering with a reputable Global Publisher and Commercial Research Organization to fill a key role in their ANZ operations.As a Strategic Account Manager, you will be responsible for developing and executing growth strategies to nurture and expand existing relationships with Education Sector &...

  • Strategic Account Manager ANZ

    2 months ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    Job Title: Strategic Account Manager ANZSalt Recruitment is partnering with a reputable Global Publisher and Commercial Research Organization that offers services predominantly to Academia and corporate clients.As a Strategic Account Manager, you will be responsible for developing and executing growth strategies, primarily focusing on nurturing and expanding...