Logistics Expert

1 week ago

Sydney, New South Wales, Australia beBeeDeliverySpecialist Full time $113,574 - $125,720
Delivery Experience Specialist

This role plays a key part in shaping the future of our delivery operations.

About The Role:

  • Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
  • Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
  • Coordinate schedules with third-party logistics providers, ensuring bookings are made efficiently.
  • Forecast delivery volumes to service providers and elevate our delivery platform.
  • Analyse and report on Carrier On-Time Delivery (COTD) Key Performance Indicators (KPIs), identifying trends and areas for improvement.
  • Understand and work with multiple service providers, including batching processes.
  • Schedule jobs and collections, acting as the external face for delivery coordination.
  • Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our sustainability strategy.
  • Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.

What You'll Bring:

  • Experience in the delivery space, with a strong background in scheduling and job coordination.
  • Experience working with cross-functional teams (operations, customer service, finance, sustainability).
  • Excellent communication and stakeholder management skills.
  • Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
  • Proven ability to own delivery tasks and consistently meet performance expectations.
  • Understanding of working with multiple service providers and fleet management.
  • Experience in logistics, delivery operations, or a related field is a plus.

Why You'll Love This Opportunity:

  • Flexible working: We offer a hybrid and flexible working model so you can do your best work in a way that works for you.
  • The learning collective: Get your knowledge fix with our learning days and hackathons.
  • Parents at Our Company: Access to our parental leave program and an extra day off for your kids' first day of school every year.
  • Birthday leave: Enjoy a paid day off for your birthday and a voucher to treat yourself.
  • Curate your style: No matter what your style is, we have got you covered with our amazing staff discount and our famous sample sales.
  • People & Planet Positive: From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
  • Wellbeing: Access to our discounted gym memberships and wellbeing programs.
  • People First: Access our Employee Assistance Program for you and your family.
  • Volunteer Days: Work as a Charity Partner with Thread Together for society and environmental change.
  • Refer a Friend: Enjoy a referral reward for successfully referring someone to Our Company.

We value diversity, inclusion, and belonging. We foster an environment of respect and dignity, empowering self-expression and ensuring our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all.

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