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Technical Support Specialist

2 months ago

Barton, Australia Fujitsu Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Fujitsu. As a key member of our service delivery provision, you will be responsible for providing technical support activities, including installation, troubleshooting, problem resolution, and maintenance.

Key Responsibilities
  • Provide technical support for desktop, infrastructure, and services across multiple technology streams, including hardware, OS, software, networks, servers, and print devices.
  • Respond to and resolve incidents and service requests within agreed service level agreements (SLAs) and follow Fujitsu's breach reporting process for any failed SLAs.
  • Maintain and perform housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
  • Manage customer expectations by keeping them updated on the progress of their case and notifying them of any delays.
  • Log and maintain all customer interactions and activities in the correct client IT service management (ITSM) tool.
  • Ensure that all timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
About You

We are looking for a candidate with:

  • Experience in troubleshooting and maintaining PCs in a Windows environment.
  • Experience with end-user technology support, Windows family of Operating Systems, XP, and Windows 7.
  • A strong customer-focused approach in dealing with clients.
  • Proven experience with desktop management tools.
  • Proven experience in desktop, laptop, smart devices, and printer troubleshooting.
  • Proven experience in troubleshooting software conflicts and performance issues.
  • Proven experience in using desktop diagnostic tools.
  • Basic knowledge of the ITIL framework.
  • Current or reinstatable NV2 clearance minimum.
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment where we encourage our people to bring their full selves to work.

  • We put people first and believe in the power of diversity to drive innovation.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • We have an excellent reputation across the region and globally.
  • We offer best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.