Technical Support Specialist
5 days ago
About the role
As a skilled technical professional at Fujitsu, you will be responsible for delivering top-notch technical support services to our clients.
- Provide technical assistance and troubleshooting services to resolve customer issues with desktop, infrastructure, and services across multiple technology streams.
- Respond to incidents and service requests in a timely and professional manner, ensuring that all issues are resolved within agreed service level agreements.
- Maintain and update customer physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
- Communicate effectively with customers to manage their expectations and provide timely updates on the status of their cases.
- Accurately log and maintain all customer interactions and activities in the correct IT service management tool.
- Maintain accurate records of time spent and project efforts, submitting them in a timely manner as per company requirements.
About you
- You will possess experience in troubleshooting and maintaining PCs in a Windows environment.
- Strong customer-focused approach in dealing with clients.
- Proven experience with desktop management tools.
- Proven experience in desktop, laptop, smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Basic knowledge of the ITIL framework.
- Current or reinstatable AGSVA clearance.
Why Fujitsu?
We are committed to creating an inclusive environment where our employees can bring their full selves to work. Our values of aspiration, trust, and empathy guide everything we do. As a Fujitsu employee, you can expect a rewarding career with opportunities for growth and development. We offer a competitive rewards package and flexible work arrangements to support your work-life balance. Our customers trust us to deliver high-quality services, and we strive to exceed their expectations. Join our team of talented professionals and contribute to our mission to make a positive impact.
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