Senior On-Site IT Support Specialist
2 weeks ago
About the Role
Fujitsu is seeking an experienced Advanced On-Site Technician to provide technical support activities as part of service delivery provision and/or projects deployment. Key responsibilities include installation, troubleshooting, problem resolution, and maintenance.
Responsibilities also include responding to customer questions regarding operation and malfunctions, advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
The ideal candidate will have strong technical skills, excellent customer service skills, and the ability to work in a fast-paced environment.
About You
- Proven experience in troubleshooting and maintaining PCs in a Windows environment.
- Experience with end-user technology support, Windows family of Operating Systems, and desktop management tools.
- Strong customer-focused approach in dealing with clients.
- Basic knowledge of the ITIL framework.
- Current or reinstatable AGSVA Clearance.
About Fujitsu
Fujitsu is an organisation with a strong set of values and a history of respecting fairness and equality. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment.
We offer tailored career paths across our global organisation to support your professional and personal growth. Our customers trust us, and we have an excellent reputation across the region and globally.
We live our values of aspiration, trust, and empathy, all day, every day.
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