Senior Sales Operations Officer

24 hours ago

Bella Vista, New South Wales, Australia holcim Full time

About this role

Holcim is a global leader in innovative and sustainable building solutions, enabling greener cities, smarter infrastructure, and improving living standards worldwide. As a key member of our team, you will play a crucial role in supporting the Quote to Cash team through timely, accurate, and thoughtful processing of invoice adjustments, online customer portal enquiries, lab testing charges, quotes, and other enquiries presented by key internal and external stakeholders.

The Opportunity:

In this role, you will be accountable for contributing to a successful customer experience, enhancing key stakeholder satisfaction, and ensuring real-time, accurate transactional processing. You will work closely with General Managers, Account Managers, Sales Representatives, Customer Service Centre, and customers to deliver exceptional results.

Responsibilities:

  • Raise and maintain 100% accurate and under two-hour turnaround of customer quotes.
  • Ensure daily invoice adjustments are processed accurately, following defined approval processes and within billing deadlines.
  • Maintain Sales Force data as required by Q2C Operations Support Manager.
  • Timely and accurate processing of lab charges within predefined billing deadlines.
  • Timely under 24 hours response to online customer portal enquiries.
  • Assist in ongoing inbox management.
  • Manage day-to-day innovative and effective operational service delivery to the business of Sales Operations support.

About you:

To succeed in this role, you should possess the following:

  • Demonstrated Sales Operations support experience in a shared services model.
  • Demonstrated training & support experience in sales operations.
  • Attention to detail and clear communication skills.
  • A customer excellence and continuous improvement mindset.
  • Excellent computer skills (SAP, Google suite, Microsoft suite, Salesforce).
  • SAP experience is favourable but not essential.

Why Holcim?

Holcim offers an inclusive environment where our people feel comfortable bringing their authentic self to work. We empower problem solvers, creative thinkers, and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability, or age.

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